Kingstone Wreckers respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, submit an inquiry, complete a Meta lead form, request a vehicle quotation, or use our services.

Information We Collect

We may collect:

• Your name
• Phone number and email address
• Address, suburb, postcode, or vehicle location
• Vehicle make, model, year, condition, registration status, and photographs
• Preferred pickup date and time
• Communications between you and Kingstone Wreckers
• Technical website information, such as browser type, device information, IP address, and website activity

We collect this information directly from you through our website, Facebook or Instagram lead forms, telephone calls, emails, messages, and other communications.

How We Use Your Information

We may use your information to:

• Assess your truck, car, van, or other vehicle
• Prepare and communicate a cash offer
• Contact you about your inquiry
• Arrange vehicle inspection, towing, collection, payment, and paperwork
• Verify vehicle ownership and transaction details
• Provide customer support
• Improve our website, advertising, and services
• Maintain business and transaction records
• Meet applicable legal, regulatory, safety, and fraud-prevention requirements

Selling and Sharing Personal Information

Kingstone Wreckers does not sell, rent, or trade your personal information.

We may share relevant information only when reasonably necessary with:

• Towing operators, vehicle buyers, recyclers, contractors, and service providers assisting with your transaction
• Website hosting, communications, advertising, analytics, and information technology providers
• Government agencies, regulators, law enforcement, or other parties when required or authorized by law
• Professional advisers where necessary to protect our lawful interests

These parties should receive only the information reasonably required to perform the relevant service.

Meta Lead Forms and Social Media

If you submit information through a Facebook or Instagram lead form, Meta may process your information according to its own privacy terms. Kingstone Wreckers will use the information received from Meta to respond to your inquiry, assess your vehicle, provide an offer, and arrange pickup if you accept.

Marketing Communications

We may contact you about the inquiry or quotation you requested. We will not send unrelated promotional communications without an appropriate basis or consent.

You may ask us to stop sending promotional messages at any time by contacting us or using any unsubscribe option provided.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand website usage, measure advertising performance, and improve the visitor experience. You can manage cookies through your browser settings, although disabling them may affect some website features.

Data Security and Retention

We take reasonable administrative and technical measures to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

We retain personal information only for as long as reasonably required for the purposes described in this policy, business recordkeeping, dispute resolution, fraud prevention, and applicable legal obligations. Information that is no longer required may be securely deleted or de-identified.

Access and Correction

You may ask to access or correct the personal information we hold about you. We may need to verify your identity before processing the request.

Privacy Questions and Complaints

If you have a question, request, or complaint about how we handle personal information, please contact us:

Kingstone Wreckers
Website: https://kingstonewreckers.com.au
Email: sales@kingstonewreckers.com.au
Phone: 451 241 541

We will review privacy complaints and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on our website with its updated date.